bur99 Frequently Asked Questions

To update your personal information at bur99, log in to your account and edit it through the profile settings. If there are any discrepancies or the name does not match the one registered with your bank, you can contact our team directly via 24/7 Live Chat. It is important to enter accurate information because the recipient name on deposits and withdrawals must match the name on your account.

This error is usually caused by an incorrect username or password. Check whether Caps Lock is on, then re-enter your password. A password auto-filled by your phone may have been copied with hidden characters. If the problem continues, follow the password reset steps below, or contact Live Chat.

On the login page, click the "Forgot your password?" link. Enter your registered phone number or email, verify with the OTP code sent to you, and set a new password. If this process doesn't work, contact 24/7 Live Chat — our staff will assist you in Burmese.

No — bur99 allows only one account per person. Any additional accounts opened from the same phone number, bank account, or IP address will be detected and closed, and funds may be forfeited. If multiple players in the same household have different phone numbers, please notify us in advance and coordinate with our team.

No — with a single bur99 account you can play football, slots, live casino, and Dragon Tiger all in one place. You can switch between game sections smoothly, and your funds are held in a single unified wallet.

At bur99, withdrawals normally take 10 to 45 minutes. If more than 45 minutes have passed and you still haven't received your funds, check whether the status in your transaction history still shows "Pending". The relevant wallet provider may have declined the transfer. If the issue continues, contact Live Chat with your transaction reference — we're available 24/7.

No — bur99 only pays withdrawals to a wallet registered in your own name. The name on your bank account or mobile wallet must match the name on your bur99 account. This policy is in place to prevent fraud and cannot be changed.

The minimum withdrawal amount at bur99 is 30,000 Ks. The minimum deposit is 20,000 Ks, and both deposits and withdrawals can be made via KBZPay, Wave Money, and AYA Pay. If you have claimed a bonus, you must meet the wagering requirement before withdrawing — check your available balance before submitting a request.

bur99 processes withdrawals 24 hours a day, 7 days a week, so requests made at night or on public holidays are also handled within the usual 10–45 minutes. However, large withdrawal requests or scheduled maintenance by the wallet provider may cause slight delays.

bur99 does not charge any withdrawal fees. However, KBZPay, Wave Money, or AYA Pay may apply their own fees, so please refer to your wallet's fee policy. Make sure to check your balance carefully before submitting a withdrawal request.

Baccarat minimum and maximum bet amounts vary depending on the table and table type. Standard tables generally have lower limits, while VIP tables allow higher bets. After entering the game, check the limits shown at the top of the table — it's recommended to review them before you start playing.

bur99 Live Casino is mobile browser-based, so you can access it directly from an Android or iOS device. Because it uses video streaming, a stable 4G or Wi-Fi connection is required. With a good connection you can clearly see the dealer dealing cards and the full table environment. If you prefer Burmese-language support, you can reach our team through the chat box.

In Live Dealer games, a real human dealer deals cards, spins the roulette wheel, or rolls the dice in a studio, broadcast to you via live video stream. Players place bets through the interface on their phone or computer, and wins or losses are determined by the dealer's actual actions. Because results are resolved through real physical actions rather than an algorithm, players can trust the outcome more.

Dragon Tiger is a card game similar to Baccarat but simpler. The dealer deals one card to the Dragon side and one card to the Tiger side. The side with the higher card value wins. Players can bet in advance on Dragon winning, Tiger winning, or a Tie. Ace is the lowest value card and King is the highest.

In Live Casino games, winnings are credited to your wallet immediately after each round ends. There is no separate deposit/withdrawal processing time — the balance is updated instantly, so you can use your winnings to keep playing. Note that if you have an active bonus, you must complete the wagering requirement before you can withdraw.

Yes — the bur99 football section covers both EPL (English Premier League) and MNL (Myanmar National League) matches. You can also watch and bet on UEFA Champions League, FIFA World Cup, and Myanmar national team matches. Browse the match list on the game page, pick the competition you want, and open the market.

Odds show the payout rate a player can win. For example, if Team A is given higher odds in a match against Team B, it means Team B is more likely to win. Handicap is a system where the stronger team gives a goal advantage to level the playing field. For example, a -1.5 handicap means Team A must win by 2 or more goals for bets on Team A to win.

Once the 90 minutes are up (90+ if extra time is included), the result is confirmed and the money goes straight into your Wallet. If a match is suspended for any reason, bets are refunded. Handicap bet settlements can differ depending on half-time or full-time rules, so read the market terms before you play.

Accumulator (Parlay) is a bet that combines 2 or more matches into a single wager. All matches must win for the odds to multiply and give a higher payout. If any one match loses, the entire accumulator is lost. You can use accumulators in the bur99 football section to go for higher odds, but keep in mind the increased risk of losing.

Yes — in the bur99 football section, In-Play (Live Betting) lets you bet while the match is in progress, with odds updating in real time. If you think a second goal is coming right after one is scored, you can place your bet immediately. Odds change fast based on what's happening in the match, so make your decision quickly.