Responsible Gaming —
bur99's Commitment
Gaming is for fun. At bur99, we're always here to help you stay in control — with self-imposed limits, time-outs, and expert support.
There is always a risk of losing when you play. Only play if you can accept the possibility of losing money. Do not treat gaming as a way to earn income. If you run into problems, contact our support team right away.
bur99 is a platform built for Myanmar players to enjoy their gaming experience. We also place great importance on protecting each player's personal wellbeing. Responsible gaming policies are core values of our platform, and we stand by them. On this page you'll find the tools and information you need to fully understand gaming and make informed decisions.
The Protections We Offer
Self-Exclusion
If you want to take a short or extended break from gaming, you can request Self-Exclusion through our support team. You can choose a restriction period of between 1 month and 1 year.
Deposit Limits
You can set your own cap on how much you deposit per day or per week. This tool is very useful for keeping your spending in check.
Time-Out
If you need a break, use Time-Out. You can temporarily pause gaming for anywhere from 1 to 30 days, and your account access will be locked during that period.
24/7 Support Team
If you're having issues related to gaming, contact us anytime via Live Chat or at [email protected]. Our trained staff are ready to help in Burmese.
Age Verification 21+
Players under 21 are not allowed to open an account at bur99. We strictly enforce a verification system to prevent underage players from participating.
Fair Play
All games on our platform run with SSL encryption and fair game technology, so every player has an equal chance.
How to be a responsible player
Set a budget
Decide how much you are willing to lose before you start playing. If you reach that amount, stop immediately. You can set deposit limits in your bur99 account settings.
Limit your playing time
Decide and record your playing time in advance. The nature of gambling can pull you in without you noticing. Most regular players limit each session to 1–2 hours.
Play for fun
Do not chase losses. Do not treat gambling as a way to earn income. Even when a bonus looks attractive, do not bet beyond your limit — gambling is entertainment, meant to be enjoyed.
Keep a healthy personal life
Put your family, work, and health ahead of gambling. If gambling is affecting any of those, it is time to stop.
Check if gambling is becoming a problem
If you notice one or more of the signs below, contact our support team right away — there is no shame in asking for help.
- Continuing to gamble in an attempt to recover lost money
- Spending more than your set gambling budget
- Hiding your gambling from family and friends
- Continuing to play even when you know you should stop
- Facing financial, relationship, or work problems because of gambling
- Borrowing money to fund your gambling
- Feeling anxious or angry when you stop gambling
Self-control tools
Deposit limit
You can set your own maximum deposit amount per day / week / month. Reducing the limit takes effect immediately; increasing it takes 24 hours.
Time-Out
You can take a break from gambling for 1 to 30 days. During the Time-Out period your account access will be automatically suspended and no gambling or deposits will be possible.
Self-Exclusion
For a longer break, our support team can enable self-exclusion for you. During the exclusion period, we will decline any request to reopen your account.
Gambling history review
You can check your gambling history, deposit history, and withdrawal history in your account. Review your patterns and decide whether to change your habits.
Reach out and get help
For any gambling-related concerns, our support team is available 24/7 in Myanmar language.
- Live Chat: Log in to the bur99 platform and open Live Chat — available 24/7
- Email: [email protected] — you can reach us by email for private inquiries
bur99 Policy Details
21+ Age Policy
To open an account, deposit, and play on bur99, you must be at least 21 years old as shown on your ID. We carry out age verification when an account is opened. If you are found to be under 21, the account will be closed immediately and any winnings will be forfeited.
Child Protection
We believe it is our responsibility to prevent children from accessing bur99 on a parent's or guardian's device. Please protect your device with a password and enable device-level parental controls to keep children from viewing it. If you notice a child playing, contact us immediately via Live Chat.
Deposit / Withdrawal Policy
The minimum deposit on bur99 is 20,000 Ks and the minimum withdrawal is 30,000 Ks. Withdrawals via KBZPay, Wave Money, and AYA Pay are processed within 10–45 minutes. Use the deposit limit tool to manage your playing budget.
How to Close Your Account Immediately
If you want to close your account right away —
- Open bur99 Live Chat and say "I want to close my account"
- Send an email to [email protected] with the subject line "Account Closure"
- Our staff will explain the closure process and available options, then take care of it for you
- If you want to reopen your account after a self-exclusion period, contact us only after that period has fully ended
Questions about Responsible Gaming
Play Responsibly on bur99
Play for fun — we believe that real enjoyment comes only with control. If you have any questions, read the FAQ or contact our support team.